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What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and direct bank transfers.
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How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also track your order by logging into your account on our website.
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What is your return policy?
We offer a hassle-free 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Please see our Returns & Refunds page for more details.
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How do I contact customer support?
You can reach our customer support team by emailing support@zhoppie.com or by using our Contact Us page. We strive to respond to all inquiries within 24 hours.
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Do you offer international shipping?
At the moment, we primarily offer shipping within the United States of America and Canada. We're constantly working on expanding our shipping options, so please stay tuned for updates regarding international shipping in the future.
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Can I change or cancel my order after it's been placed?
You can request changes or cancellations within 24 hours of placing your order. After that time frame, we may not be able to make changes or cancellations, as your order may have already been processed and shipped. Please contact our customer support team for assistance.
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What steps are you taking to support sustainability?
We are deeply committed to sustainability and are continuously exploring ways to reduce our environmental impact. Currently, we are working on initiatives such as minimizing packaging waste, sourcing products from eco-friendly suppliers, and implementing energy-efficient practices in our operations. We believe in a sustainable future and are actively striving to make a positive difference.
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How can I stay updated on promotions and discounts?
To stay informed about our latest promotions, discounts, and new product launches, you can subscribe to our newsletter. You can also follow us on social media platforms like Facebook, Instagram, and Twitter.
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What is your privacy policy?
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
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Can I request special packaging or handling for my order?
Yes, absolutely! During the checkout process, you have the option to leave special instructions for packaging or handling your order. Whether you need extra protection for fragile items or have specific requests, feel free to let us know, and we'll do our best to accommodate your needs. Your satisfaction is our priority.